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  • Privacy Policy

Effective Date: 1 March 2025
Last Updated: 14 March 2025

1. Introduction

Welcome to SFJ Manufacturing Sdn. Bhd. (“Company,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase our products, or engage with our services.

By using our website (https://kilangoemsfj.com) or any of our services, you consent to the practices described in this Privacy Policy.

 

2. Legal Compliance

We are committed to complying with the following data protection laws:

  • Malaysia’s Personal Data Protection Act 2010 (PDPA)
  • General Data Protection Regulation (GDPR) (for users in the EU)
  • California Consumer Privacy Act (CCPA) (for users in California, USA)

3. What Data We Collect

When you interact with us, we may collect the following types of data:

A. Personal Information (Required for Transactions & Services)

  • Full Name
  • Email Address
  • Phone Number
  • Billing & Shipping Address
  • Payment Information (processed securely through third-party providers)

B. Automatically Collected Data (Website & Online Activities)

  • IP Address
  • Browser Type & Device Information
  • Website Usage (pages visited, time spent, clicks)
  • Cookies and Tracking Technologies

C. Sensitive Personal Data (Only when legally required)

  • Health-related data (if applicable, for product customization)
  • Identification documents (for regulatory compliance, if required)

4. How We Use Your Data

✅ Process your orders and payments
✅ Deliver purchased products and services
✅ Provide customer support
✅ Improve our website and services
✅ Send promotional offers, newsletters, or updates (you may opt out anytime)
✅ Comply with legal obligations (e.g., taxation, fraud prevention)

5. How We Protect Your Data

We implement strict security measures to protect your data from unauthorized access, loss, misuse, or disclosure, including:
🔒 SSL Encryption for secure transactions
🔒 Restricted access to personal data within our company
🔒 Secure third-party payment processing (no credit card data stored on our servers)
🔒 Regular security audits and compliance checks

6. Sharing Your Information

We do not sell or rent personal data. However, we may share your data with:

A. Service Providers & Partners

  • Payment processors (e.g., Stripe, PayPal)
  • Logistics partners (for order delivery)
  • Marketing & analytics service providers (e.g., Google Analytics)

 

B. Legal & Regulatory Authorities

  • To comply with legal requests or regulatory obligations
  • To prevent fraud, protect security, or enforce our Terms of Service

7. International Data Transfers

If you are located outside Malaysia, your data may be transferred to servers in Malaysia, the EU, or the USA where our service providers operate. We ensure adequate safeguards for international transfers in compliance with GDPR and other relevant laws.

8. Your Rights

A. Under Malaysia’s PDPA

  • Right to access and correct your personal data
  • Right to withdraw consent at any time

B. Under GDPR (For EU Users)

  • Right to access, rectify, or delete your data
  • Right to data portability
  • Right to restrict or object to processing
  • Right to lodge a complaint with a Data Protection Authority

C. Under CCPA (For California, USA Users)

  • Right to request what personal data we collect
  • Right to delete personal data (subject to exceptions)
  • Right to opt-out of data selling (We do not sell data)

To exercise any of these rights, contact us at admin@kilangoemsfj.com

9. Cookies & Tracking Technologies

We use cookies to enhance user experience. You can manage cookie settings via your browser. Learn more in our Cookie Policy

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their privacy policies before sharing personal data.

11. Data Retention

We retain personal data only for as long as necessary for business and legal purposes:

  • Transaction records: Retained for tax and audit purposes
  • Marketing data: Retained until you opt out
  • Customer accounts: Retained until you request deletion

12. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal data from minors. If you believe a child has provided us with data, please contact us immediately.

13. Updates to This Privacy Policy

14. Contact Us

For any privacy-related inquiries or requests, please contact:

📧 Email: admin@kilangoemsfj.com
📍 Address: Lot C18, Megah Industrial 5, Megah Industrial Park, Jalan Tiku, 91000 Tawau, Sabah
📞 Phone: +6014-9467632]